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Debate: Ensuring Success with Foreign Languages in Communication Surveillance

Conference

2026-05-19 | 02:25 PM - 03:15 PM (GMT+00:00) London

To what extent are current communication surveillance systems able to effectively capture foreign languages and where are the biggest gaps in coverage?
What key considerations need to be made when looking at expanding the coverage model? Is there an ideal balance between comprehensive coverage and manageable workload?
How effective are traditional lexicon-based communications surveillance systems at capturing code-switching and regional slang, and is this a critical gap that firms must address?
How can Artificial Intelligence (AI) tools help reduce false positive volumes while improving detection of genuine misconduct in multilingual environments?
Given AI’s transformative role in enabling better transcription and translation, what other opportunities exist to further enhance foreign languages?